| Nombre | Oferta | % de respuesta | % de abandono | Velocidad media... | % nivel de servicio | Espera media | Manejo medio | Conversación m... | Retención media | Tiempo medio d... | Retener | Transferir |
|---|
| 800 Virtual | 36 | 35 97% | 1 3% | 38s | 78% 100% | 37s | 3m 40s | 3m 1s | 1m 47s | 27s | 4 | 8 |
| ADV Residencial | - | - - | - - | - | - - | - | - | - | - | - | - | - |
| AMEX TMK | 1 | 1 100% | - - | 1s | 100% 80% | 1s | 26s | 16s | - | 10s | - | - |
| Asis Grua | - | - - | - - | - | - - | - | - | - | - | - | - | - |
| Asistencia Grúa | - | - - | - - | - | - - | - | - | - | - | - | - | - |
| Cancelación Scotiabank | 4 | 1 25% | 3 75% | 13s | 25% 80% | 18m 2s | 3m 10s | 3m 0s | - | 10s | - | - |
| Cobranza SMS | 2 | 2 100% | - - | 1s | 100% 80% | 1s | 6m 50s | 6m 46s | - | 4s | - | - |
| Consultas ATC | 749 | 746 100% | 3 0% | 5s | 96% 80% | 5s | 7m 13s | 7m 4s | 1m 13s | 5s | 40 | 174 |
| Consultas HDI Contigo | 7 | 7 100% | - - | 4s | 100% 80% | 4s | 7m 32s | 7m 2s | 2m 56s | 5s | 1 | - |
| Consultas Siniestros GPT | 11 | 10 91% | 1 9% | 4s | 91% 80% | 3s | 4m 41s | 4m 36s | - | 5s | - | 3 |
| Estatus | 29 | 23 79% | 6 21% | 1m 0s | 55% 80% | 1m 8s | 2m 25s | 2m 22s | - | 3s | - | 14 |
| HDI COTIZATEL | 9 | 9 100% | - - | 14s | 89% 100% | 14s | 3m 1s | 2m 25s | 11s | 33s | 2 | 2 |
| Hdi Pago | 741 | 690 93% | 50 7% | 1m 9s | 55% 80% | 1m 13s | 3m 27s | 3m 24s | 3s | 3s | 1 | 76 |
| Hdi Pago Scotiabank | 2 | 2 100% | - - | 1s | 100% 80% | 1s | 9m 15s | 9m 12s | - | 3s | - | 1 |
| Operadoras | 411 | 402 98% | 9 2% | 6s | 90% 80% | 6s | 1m 7s | 55s | 35s | 4s | 100 | 356 |
| Outbound | - | - - | - - | - | - - | - | 1m 34s | 1m 36s | 21s | 9s | 5 | 6 |
| Progresiva Finiquitados | 4 | 4 100% | - - | 1s | 100% 80% | 1s | 1m 49s | 1m 39s | - | 10s | - | - |